TH - Banking Operations Executive

Permanent employee, Full-time · Thailand

About the role
As a Banking Operations Executive at StashAway, you will drive process improvements, work with various teams on new feature implementations and be responsible for providing oversight on daily brokerage operations functions including cash transfers, transactional due diligence and customer due diligence. The Operations team works closely with the Client Engagement, Technology and Product teams to deliver the best client experience possible.

You enjoy constantly thinking of ways to make complicated tasks more efficient and scalable, while keeping a keen eye on the big picture. You are comfortable with continuous learning-on-the-job and grasp complex topics quickly. You are also adept at thinking on your feet to solve problems in a creative and holistic manner.

  • Provide oversight (be the approver) on day-to-day operational tasks:
    • Daily deposits and withdrawals processing (includes Suspicious Transaction Monitoring);
    • Daily fund transfers for the business (e.g. transfer to the Broker); and
    • Screening and risk assessment of customers.
  • Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies, product bugs) together with the Technology team.
  • Prepare monthly reports (e.g. reconciliation report, operations KPI report).
  • Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.
  • Design end-to-end process flows and contribute to new feature implementations by working with the Product and Tech teams.
  • Handle business operations tasks:
    • Vendor management: screening and risk assessment;
    • Employee screening;
    • Ensure that company-wide procedures are in place and maintained;
    • Provide information and address relevant queries from auditors; and
    • Liaise with Finance / Admin department on company administrative matters.
  • Undertake ad-hoc operations projects as required.
  • Open only to Thai Citizens or Permanent Residents.
  • Bachelor degree, preferably in the following disciplines, e.g. Business Management, Operations, Finance, Accounting
  • Customer-centric business philosophy and collaborative mindset
  • Detail-oriented mindset and excellent organisational skills
  • Ability to learn quickly and problem solve on the fly with limited guidance
    • We have an annual Learning & Development budget of S$1,000/year for you to take charge of your upskilling and learning!
  • Good intuition and ability to assess unclear situations with limited information
  • Strong communication skills with the ability to work with stakeholders to resolve issues
  • Comfortable with understanding process flows and designing new processes from scratch
  • Appreciation and understanding of applying technology and software to business processes
  • Appreciation for compliance and adherence to government regulations
  • Securities regulatory knowledge and strong understanding of account transfers, corporate actions/dividends, and trading
  • Understanding of anti-money laundering (AML) and risk mitigation rules
About us
What We Do

StashAway is the faster way to reach your financial goals. As a digital wealth management platform, we design personalised portfolios and monthly investment plans based on your unique characteristics, and manage your portfolio with highly advanced investment strategies.

The company was founded in Singapore in 2016 with the ambition of expanding to other fast-growing Asia Pacific markets since 2018.

StashAway is led by its three founders, Michele Ferrario, former CEO of ZALORA Group; Freddy Lim, former Global Head of Derivatives Strategy of Nomura; and Nino Ulsamer, founder of several technology companies around the world.

Why We Do

We deliver sophisticated, personalized advice at a fraction of the cost of existing, basic solutions. Our advanced technology enables us to deliver to each investor a sophisticated investment strategy that was once only available to institutions and high net-worth individuals.

Traditional investment products charge between 1.25% and 5% in annual fees. At 0.2% to 0.8% in annual management fees, StashAway offers a convenient, digital user experience with personalised portfolios with no minimum balance, no restrictions for withdrawals, and real-person customer service. We encourage individuals of all net worths with portfolios of any size to build their wealth.

Who We Are

Supported by prominent advisors, the StashAway team is committed to providing investment advice and customer experience of the highest quality. Our team is made up of top-tier developers, designers, fund managers, creatives, and managers with diverse backgrounds from all over the world – currently representing Canada, China, France, Germany, India, Indonesia, Italy, Malaysia, Singapore, the United Kingdom, the United States, and Vietnam.

In Jul 2019, StashAway raised US$12 million through a Series B round led by Eight Roads Ventures, the proprietary investment arm of Fidelity International. Other backers include Asia Capital & Advisors, a private equity firm led by banking veteran Francis Rozario, who had previously participated in our pre-series A and Series A funding rounds in 2018.

We write our own rules, and do whatever it takes to build a substantial, meaningful product and service. We work hard, don’t cut corners, and love bonding over (lots of) food.

With regards to our culture, we want StashAway to (i) have a rewarding, diverse, radically candid and cooperative growth environment; (ii) where people work hard, take responsibilities and grow as individuals and as a team; (iii) embrace an open-minded meritocracy, and (iv) are ethical and compliant.
Your application
Thank you for considering a career at StashAway. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

*** Applications without the required documents submitted will be regarded as incomplete ***

Required Documents

  • Résumé or Curriculum Vitae
  • Cover Letter

Optional Documents

  • Portfolio (if applicable)
  • Educational Transcript
  • Reference Letter

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