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MY - Process Management Executive

Permanent employee, Full-time · Malaysia

About the role
Do you have a customer-oriented mission to serve? Do you like to create order and ensure projects run smoothly and efficiently? Do you have an eye for detail and enjoy multitasking? Are you a quick learner with exceptional remarkable skills and astute intuition? Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you? WE WANT YOU.

We are looking for a committed and dedicated Process Management Executive to join our team, to play a key role in shaping our customers' great experience with StashAway.

You believe that happy customers are crucial to a business' success, and want to create a wonderful experience for each of StashAway's customers. Reevaluating internal processes within the Client Experience team to ensure we provide top-notch customer services to our users should be of interest to you. You will look for ways to constantly improve processes.

Responsibilities:
  • Assist the Client Experience team in their daily responsibilities in serving customers by assigning enquiry tickets and ensuring that the team responds to these tickets with utmost accuracy and efficiency.
  • Assist the Client Services Manager and Head of Client Experience in scheduling 7-day shifts for existing team members and managing any administrative tasks.
  • Work closely with the Business Intelligence team in deriving internal data to improve the efficiency of the Client Experience team (e.g. time taken to respond to enquiry tickets)
  • Actively seek for ways to improve existing internal processes to create a more productive work flow and collaborative work culture within the Client Experience team.
Requirements
  • Open only to Malaysia Citizens or Permanent Residents.
  • Exceptional communication skills in English and Malay/Chinese/Cantonese.
  • Possesses leadership skills and enjoys project and people management.
  • Able to multi-task and take responsibility in challenging situations.
  • Meticulous attention to detail and organisational skills; able to juggle multiple priorities without losing sight of the big picture.
  • Tenacious problem-solving mindset with strong follow-through and ownership.
  • True team mentality committed to learning from and teaching others.
  • Demonstrated ability to establish and improve upon processes.
  • Ability to learn quickly and problem solve on the fly with limited guidance.
    • We have an annual Learning & Development budget of S$1,000/year for you to take charge of your upskilling and learning!
  • 0-2 years of relevant experience; fresh grads may apply.
About us
What We Do

StashAway is the faster way to reach your financial goals. As a digital wealth management platform, we design personalised portfolios and monthly investment plans based on your unique characteristics, and manage your portfolio with highly advanced investment strategies.

The company was founded in Singapore in 2016 with the ambition of expanding to other fast-growing Asia Pacific markets since 2018.

StashAway is led by its three founders, Michele Ferrario, former CEO of ZALORA Group; Freddy Lim, former Global Head of Derivatives Strategy of Nomura; and Nino Ulsamer, founder of several technology companies around the world.

Why We Do

We deliver sophisticated, personalized advice at a fraction of the cost of existing, basic solutions. Our advanced technology enables us to deliver to each investor a sophisticated investment strategy that was once only available to institutions and high net-worth individuals.

Traditional investment products charge between 1.25% and 5% in annual fees. At 0.2% to 0.8% in annual management fees, StashAway offers a convenient, digital user experience with personalised portfolios with no minimum balance, no restrictions for withdrawals, and real-person customer service. We encourage individuals of all net worths with portfolios of any size to build their wealth.


Who We Are

Supported by prominent advisors, the StashAway team is committed to providing investment advice and customer experience of the highest quality. Our team is made up of top-tier developers, designers, fund managers, creatives, and managers with diverse backgrounds from all over the world – currently representing Canada, China, France, Germany, India, Indonesia, Italy, Malaysia, Singapore, the United Kingdom, the United States, and Vietnam.

In July 2020, StashAway raised US$16 million through a Series C round led by Square Peg, the largest venture capital fund in Australia. Burda Principal Investments, the growth capital arm of German media and tech company Hubert Burda Media, as well as existing investor Eight Roads Ventures, the global investment firm backed by Fidelity, both also participated in the round.

We write our own rules, and do whatever it takes to build a substantial, meaningful product and service. We work hard, don’t cut corners, and love bonding over (lots of) food.

With regards to our culture, we want StashAway to (i) have a rewarding, diverse, radically candid and cooperative growth environment; (ii) where people work hard, take responsibilities and grow as individuals and as a team; (iii) embrace an open-minded meritocracy, and (iv) are ethical and compliant.
Your application
Thank you for considering a career at StashAway. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jointheteam@stashaway.com.

*** Applications without the required documents submitted will be regarded as incomplete ***

Required Documents

  • Résumé or Curriculum Vitae
  • Cover Letter

Optional Documents

  • Portfolio (if applicable)
  • Educational Transcript
  • Reference Letter

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